Returns & Refunds Policy
SHINE wants you to be thrilled with your new purchase. If you are not satisfied with it, we are here to help.
1. Hot beauty deals
1.1 For all 'Confirmed Booking Reservation' rescheduling, you must contact the salon of your scheduled appointment, prior to 24 hours before your appointment and we will be able to reschedule you to a later week, for the same salon, same appointment time and same weekday of your original purchase - this service is FREE of charge. Alternatively, if you wish to reschedule a 'Confirmed Booking Reservation' to a different salon, different appointment time or different weekday you must contact the salon you have booked, prior to 24 hours before your appointment and you will be required to pay in advance, by credit card, the difference between your pre-purchase 'Confirmed Booking Reservation' purchase price and the normal full recommended retail price, as displayed online in our 'service menu'.
1.2 For a 'Confirmed Booking Reservation' refund, you must contact head office via email prior to 24 hours before your scheduled appointment, for a full refund. Refunds cannot be given in the final 24 hours, due to costs associated with the scheduled appointment.
2. Gift vouchers
2.1 Gift vouchers must be used by due date unless other arrangements have been made. No refund is offered once the gift voucher has been issued however gift vouchers are transferable to other people.
2.2 Any unused amount after the expiry date of the voucher will not be credited or refunded.
3. Beauty Products
3.1 Please choose your beauty product carefully. Shine Beauty does not refund or swap products, when a customer has a purchase 'change of mind' or when a customer makes a wrong selection. Customers may receive either a refund, exchange, or credit where goods are proven to be faulty.
Credit card refunds will be sent to the card-issuing bank within five (5) business days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
For more information or to make a return/refund, please contact our Head Office.